What is CUES?
CUES provides urgent assessment, treatment or referral for patients with acute symptoms within primary care optometry.
What symptoms can be treated under CUES?
| Symptom |
Examples |
| Problem with the eye (<12 week onset) |
Redness/swelling, pain/irritation, watering/discharge |
| Probilem with the vision (<1 month onset) |
Vision loss, double vision, blurred and/or distorted vision, curtain/veil or shadowing |
| Flashes and/or floaters (<12 week onset) |
Dots, lines, cobwebs and/or flashes of light |
How to refer a patient into CUES
- Patients can self-refer or be referred into the service by another healthcare practitioner.
- Local participating practices can be found on https://primaryeyecare.co.uk/find-a-practice/ along with contact details
- This is not a walk in service - the practice must first be contacted for an appointment
- The optical practice will then triage the patient and review the patient within 24 hours to arrange a Telemedicine or Face to Face consultation.
Who is eligible?
- There is no age restriction.
- Patients who are registered with a local GP in an area where the service is commissioned.
- This includes:
Birmingham & Solihull, Black Country, Staffordshire (excluding East Staffordshire), Herefordshire & Worcestershire and Derbyshire
- In the Black Country, the agreement was made with GPs and the ICB where all babies 8 weeks and under with a sticky eye should be assessed by the GP (and consider swabs if indicated).
For more information or queries, please contact Wasim Sarwar, Clinical Lead: wasim.sarwar@primaryeyecare.co.uk